Enhancing the Patient Experience
Barry Oulton explores communication, rapport and treatment conversations for the whole dental team in an online course offering 2 CPD hours.
Course provider
Dentistry CPD
When
Available on request
CPD
2 CPD
Duration
On demand
Where
Online
Overview
About this course
Barry Oulton leads this online Dentistry CPD course on communication and the patient experience. It is suitable for the whole dental team, including clinicians, receptionists, practice managers and treatment coordinators.
What it covers
Explore how mindset, physical state and emotions affect communication. The course considers rapport, influence and attentive language, with an emphasis on conversations that help patients understand their treatment plans and feel supported.
The course offers two CPD hours and is linked to GDC development outcome A. Individual access is advertised at £6.99, with VAT treatment unspecified. A free account is required for purchase; subscription access is also available. Check the access period and certificate requirements when registering.
Outcomes
What you will learn
- Recognise how mindset and emotional state influence communication.
- Develop rapport and use language more deliberately.
- Improve conversations about treatment plans and patient experience.
Before you book
Prerequisites
Open to the dental team, including non-clinical practice roles.
Provider
About the course provider
Dentistry CPD
Barry Oulton teaches communication and patient experience.
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