Front of House Online Programme

Ashley Latter’s Front of House programme trains dental reception teams in handling enquiries and explaining appointment options. The current learning-store page describes ten chapters and approximately four hours of core teaching.

Chapter themes

• First impressions, the role of reception and the stages of an ethical enquiry conversation.
• Telephone communication, rapport and a four-step structure for identifying needs.
• Explaining appointments and fees, including conversations with people asking about NHS access.
• Handling email enquiries and coordinating the patient journey.
• Patient feedback, testimonials and referral conversations.

Included learning and support

• Additional online programmes on membership plans and responding to patient concerns.
• A question-and-answer session with treatment coordinator Enrica Latter.
• Downloadable manual, a four-hour CPD certificate on completion and three monthly live Zoom coaching calls.
• Four copies of the two titles Don’t Wait for the Tooth Fairy and You Are Worth It, as described in the offer.

Confirm the price before purchase: the same page displays a £997 purchase offer but its body describes three payments of £497 including VAT. These are different totals, so this listing does not present either as an agreed full fee. Confirm access duration, book delivery and coaching dates as well.