On requestIndependent listing
ImplantsIllustration
Aesthetic implant dentistry
Consider soft-tissue and prosthetic factors in an aesthetic implant bridge case.
Course provider: Dentistry CPD
Available on request
Online
1 CPD£6.99
Available on requestCommunicationIndependent listing
Effective complaints handling
Apply a structured response to patient complaints.
Course provider
When
Available on request
CPD
1 CPD
Duration
On demand
Where
Online
Overview
About this course
Emily Howden develops a practical approach to responding when patients are dissatisfied. The course examines complaints-handling standards, a step-by-step response process, opportunities to identify underlying practice problems and common errors to avoid.
Format and suitability
This is an on-demand Dentistry CPD learning activity. It is listed for: Dentist, Dental therapist, Dental hygienist, Orthodontic therapist, Clinical dental technician, Dental nurse, Dental technician, Orthodontic nurse, Specialist, Receptionist, Admin, Practice Manager, Treatment Coordinator. It provides 1 CPD hour and is linked to development outcome A.
Access and fee
The course can be purchased individually for £6.99 or accessed through a Dentistry CPD subscription. A free account is required before purchase. VAT treatment, the access period and detailed assessment conditions are not specified on the public outline; check these when registering.
Outcomes
What you will learn
- Apply a structured response to patient complaints.
Before you book
Prerequisites
Dentist, Dental therapist, Dental hygienist, Orthodontic therapist, Clinical dental technician, Dental nurse, Dental technician, Orthodontic nurse, Specialist, Receptionist, Admin, Practice Manager, Treatment Coordinator
Provider
About the course provider
Dentistry CPD
Emily Howden is the named author.
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