TCO Mastery: Communication, Confidence and Conversion

Denplan Training Academy offers a face-to-face training day for new or experienced treatment coordinators and practices introducing the role. Interactive teaching connects confident patient communication with an organised pathway through reception and clinical teams.

What the day covers

• Defining the treatment-coordinator role, responsibilities and value to the practice.
• Building rapport and explaining treatment choices clearly.
• Using structured conversations to address questions and support informed decisions.
• Integrating the role with reception and clinical colleagues for consistent patient care.
• Planning patient-focused practice events, with supporting materials and practical communication tools.

Availability and fee

The current page invites registrations of interest, rather than offering a confirmed date and venue. The advertised fee is £50 plus VAT and the course offers five CPD hours with GDC development outcomes A–D. Check the next location, date, eligibility and final payable total before making plans. This listing does not indicate a currently confirmed place.